Effective Date: September 28, 2025
1. Agreement Acceptance and Platform Operation
By registering as a seller on Pocketsflow, you agree to this comprehensive Seller/Vendor Agreement and all applicable platform policies. This agreement governs your relationship with Pocketsflow as a seller and establishes the strict operational framework under which we operate.
Pocketsflow, Inc. operates Pocketsflow as a curated marketplace with zero tolerance for policy violations. We maintain absolute authority over seller approval, rejection, and ongoing account management.
2. Mandatory Seller Approval and Rejection System
2.1 Initial Seller Approval Process
Every seller application is subject to our strict manual review process. We reserve the absolute right to approve or reject any seller application based on our comprehensive evaluation criteria:
- Comprehensive Background Review: Identity verification, business legitimacy assessment, and reputation analysis
- Product Quality Assessment: Evaluation of proposed products, pricing strategies, and market fit
- Compliance Verification: Legal compliance, tax status, and regulatory adherence check
- Risk Assessment: Fraud risk evaluation, chargeback potential, and dispute likelihood analysis
- Platform Alignment: Compatibility with our brand standards, values, and business objectives
2.2 Approval Decision Authority
- Sole Discretion: All approval decisions are made at Pocketsflow’s absolute discretion
- No Guarantees: Meeting basic requirements does not guarantee approval
- No Appeal Rights: Rejection decisions are final and not subject to appeal
- No Explanation Required: We are not obligated to provide detailed rejection reasons
- Immediate Effect: Rejection decisions are effective immediately upon notification
2.3 Reasons for Seller Rejection
We will reject seller applications for reasons including but not limited to:
- Incomplete, inaccurate, or misleading application information
- History of policy violations on our or other platforms
- Poor product quality or inappropriate content
- High risk of fraud, chargebacks, or disputes
- Misalignment with our platform standards or values
- Insufficient business legitimacy or documentation
- Failure to meet identity or business verification requirements
- Existing relationships with problematic entities or individuals
3. Continuous Seller Review and Monitoring System
3.1 Ongoing Performance Reviews
All approved sellers are subject to continuous monitoring and regular performance reviews:
- Monthly Performance Assessments: Sales metrics, customer satisfaction, compliance adherence
- Quarterly Business Reviews: Comprehensive evaluation of seller performance and platform contribution
- Annual Compliance Audits: Thorough review of legal compliance, tax status, and regulatory adherence
- Continuous Risk Monitoring: Real time fraud detection, dispute pattern analysis, and risk assessment
3.2 Review Criteria and Standards
Our reviews evaluate sellers based on strict performance criteria:
- Customer Satisfaction: Review ratings, complaint resolution, service quality
- Compliance Adherence: Policy compliance, legal requirements, platform guidelines
- Financial Performance: Sales volume, dispute rates, chargeback frequency
- Product Quality: Content standards, description accuracy, delivery reliability
- Communication Standards: Response times, professionalism, customer service quality
3.3 Review Consequences and Actions
Based on review outcomes, we may take immediate action including:
- Account Warnings: Formal notices requiring immediate corrective action
- Product Restrictions: Limitations on product types, pricing, or availability
- Account Suspension: Temporary suspension of selling privileges
- Fund Holds: Retention of payments pending investigation or compliance
- Account Termination: Permanent removal from the platform
- Legal Action: Pursuit of legal remedies where appropriate
4. Seller Eligibility and Registration Requirements
4.1 Mandatory Eligibility Criteria
- Must be at least 18 years old or the age of majority in your jurisdiction
- Must provide complete, accurate, and verifiable registration information
- Must possess all legal rights to sell proposed products and services
- Must comply with all applicable international, federal, state, and local laws
- Must meet all payment processor eligibility requirements
- Must maintain good standing with all relevant regulatory bodies
- Must have no history of fraud, money laundering, or financial crimes
4.2 Comprehensive Registration Process
- Complete detailed seller registration form with comprehensive business information
- Submit mandatory identity verification documents (government issued ID)
- Provide business verification documentation (business licenses, tax registrations)
- Connect verified bank account through our payment processing system
- Complete optional PayPal merchant account connection for additional payment flexibility
- Acknowledge and accept all platform terms, policies, and operational procedures
- Undergo mandatory compliance and security briefing
3. Listing and Delivery Standards
3.1 Product Listings
- Provide accurate and detailed product descriptions
- Use high quality images and promotional materials
- Set fair and accurate pricing
- Specify delivery timeframes and requirements
3.2 Delivery Requirements
- All products and services MUST be delivered through Pocketsflow
- Deliver products within specified timeframes
- Provide customer support through the platform
- Maintain product quality and consistency
4. Prohibited Items and Content
Sellers are strictly prohibited from listing or selling:
- Illegal products or services
- Pirated, counterfeit, or stolen content
- Nonexistent or fraudulent products
- Products that violate intellectual property rights
- Adult content or sexually explicit materials
- Weapons, drugs, or other regulated items
- Services that circumvent platform policies
5. Payment Processing and Financial Integration
5.1 Bank Account Connection
- Sellers must connect their bank accounts to Pocketsflow through our payment processing system
- No separate payment processor account is required from sellers
- All payment processing is handled through Pocketsflow’s integrated system
- Sellers must comply with payment processor terms and conditions as part of the payment processing service
- Alternative payment methods may be connected for additional payment flexibility
5.2 Platform Fees
- 2% transaction fee on all sales
- Payment processing fees as determined by our payment processor (typically 2.9% + $0.30 per transaction)
5.3 Payout Schedule
- Payouts available daily or weekly based on seller preferences
- Subject to payment processor payout schedules and holds
- Funds may be held for risk management or compliance purposes
6. Platform Enforcement and Fund Management Authority
Pocketsflow reserves the absolute right to take immediate action regarding seller accounts and funds without prior warning. This includes:
- Refunding customer payments at our sole discretion
- Rejecting or terminating seller accounts without notice
- Pausing or suspending payments and payouts indefinitely
- Withholding funds pending investigation of policy violations
- Taking action for any violation of our terms, policies, or applicable laws
- Implementing protective measures for platform security and integrity
- Responding to customer disputes or chargebacks
- Complying with legal requirements or regulatory demands
Important: These actions may be taken immediately upon detection of policy violations, suspicious activity, or at Pocketsflow’s discretion to protect the platform and its users. No prior warning is required.
7. Seller Obligations
7.1 Legal Compliance
- Comply with all applicable local, state, and federal laws
- Obtain necessary licenses and permits for your business
- Handle tax obligations appropriately
- Respect intellectual property rights
7.2 Platform Compliance
- Follow all Pocketsflow policies and guidelines
- Maintain accurate account and product information
- Respond promptly to customer inquiries
- Cooperate with platform investigations
7.3 Payment Service Requirements
- Maintain compliance with payment processor terms of service and conditions
- Provide required documentation for identity and bank account verification
- Keep bank account and contact information current and accurate
- Respond promptly to verification requests from Pocketsflow or payment processors
- Maintain compliance with all payment service provider merchant terms and policies
8. Account Suspension and Termination
8.1 Grounds for Suspension/Termination
- Violation of this agreement or platform policies
- Fraudulent or illegal activity
- Excessive customer complaints or disputes
- Failure to deliver products as promised
- Noncompliance with legal or regulatory requirements
8.2 Consequences
- Immediate suspension of selling privileges
- Removal of product listings
- Hold on pending payouts pending investigation
- Potential refund of recent transactions
- Permanent ban from the platform for serious violations
9. Intellectual Property
Sellers retain ownership of their intellectual property but grant Pocketsflow a license to display, market, and distribute their products on the platform. Sellers warrant they have all necessary rights to sell their products.
10. Customer Data and Privacy
Sellers may receive limited customer information necessary for product delivery. This information must be used solely for fulfilling orders and must not be used for unauthorized marketing or shared with third parties.
11. Dispute Resolution
Disputes with customers should be resolved professionally and promptly. Pocketsflow may intervene in disputes and make final determinations regarding refunds or other remedies.
12. Indemnification
Sellers agree to indemnify Pocketsflow against any claims, damages, or losses arising from their products, conduct, or violation of this agreement.
13. Modification of Agreement
Pocketsflow may modify this agreement at any time. Continued selling on the platform constitutes acceptance of any modifications.
14. Strict Enforcement and Zero Tolerance Policy
14.1 Immediate Action Authority
Pocketsflow reserves the absolute right to take immediate enforcement action without warning for any violation, including but not limited to:
- Instant Account Suspension: Immediate cessation of all selling privileges
- Product Removal: Immediate deletion of all listings from the marketplace
- Fund Freezing: Immediate hold on all pending payments and payouts
- Transaction Reversal: Immediate refund of recent transactions where appropriate
- Platform Ban: Permanent exclusion from all Pocketsflow services
- Legal Proceedings: Pursuit of civil and criminal remedies where warranted
14.2 No Grace Period Policy
- No warnings are required before enforcement action
- No opportunity to cure violations before suspension
- No appeals process for enforcement decisions
- No refund of fees or charges upon termination
- No data recovery assistance after account termination
14.3 Escalation to Authorities
For serious violations, we will immediately escalate matters to appropriate authorities including:
- Law enforcement agencies for criminal activity
- Tax authorities for tax evasion or fraud
- Regulatory bodies for compliance violations
- Intellectual property holders for rights infringement
- Financial institutions for payment fraud
15. Contact Information and Support
For questions about this Seller Agreement or seller related inquiries:
- Email: chain@pocketsflow.com
- Business Entity: Pocketsflow, Inc.
- Registration: Delaware, USA
- Jurisdiction: Delaware, USA
- Response Time: Seller inquiries processed within 48 to 72 hours
- Emergency Issues: Critical account matters prioritized within 24 hours
Note: All communications must be professional and respectful. Abusive or threatening communications will result in immediate account termination and potential legal action.