Effective Date: September 28, 2025
1. Introduction
This Cookie Policy explains how Pocketsflow (“we,” “us,” or “our”) uses cookies and similar technologies when you visit our website at https://pocketsflow.com. This policy should be read alongside our Privacy Policy.
2. What Are Cookies
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites recognize your device and store information about your preferences or past actions.
3. Types of Cookies We Use
3.1 Essential Cookies
Purpose: These cookies are necessary for the website to function properly.
- Session Management: Maintain your login session
- Security: CSRF protection and security features
- Load Balancing: Distribute traffic across servers
- Shopping Cart: Remember items in your cart
Legal Basis: Legitimate interest (essential for service provision)
Expiration: Session cookies expire when you close your browser; persistent cookies expire after 1 year
3.2 Functional Cookies
Purpose: Enhance website functionality and personalization.
- Language Preferences: Remember your language selection
- Display Preferences: Remember layout and display settings
- Form Data: Remember information you’ve entered in forms
- Accessibility: Remember accessibility preferences
Legal Basis: Consent
Expiration: 1 year
3.3 Performance and Analytics Cookies
Purpose: Help us understand how visitors use our website.
- Google Analytics: Track website usage and performance
- Page Views: Count page visits and popular content
- User Journey: Understand how users navigate the site
- Error Tracking: Identify and fix technical issues
Legal Basis: Consent
Expiration: 2 years (Google Analytics); 1 year (our analytics)
3.4 Marketing and Advertising Cookies
Purpose: Show relevant advertisements and measure campaign effectiveness.
- Facebook Pixel: Track conversions and optimize ads
- Google Ads: Measure ad performance and retargeting
- Retargeting: Show relevant ads on other websites
- Conversion Tracking: Measure marketing campaign success
Legal Basis: Consent
Expiration: 1 to 2 years depending on the provider
4. Third Party Cookies
We also use third party services that may set their own cookies:
4.1 Payment Processing
- Payment Processors: Secure payment processing and fraud prevention
- Alternative Payment Methods: Additional payment method processing options
4.2 Analytics and Performance
- Google Analytics: Website traffic and user behavior analysis
- Hotjar: User experience and heatmap analysis
4.3 Marketing and Advertising
- Facebook: Social media integration and advertising
- Google Ads: Search and display advertising
- Twitter: Social media integration
4.4 Customer Support
- Intercom: Live chat and customer support
- Zendesk: Support ticket management
5. Cookie Consent and Management
5.1 Consent
When you first visit our website, you’ll see a cookie banner asking for your consent to nonessential cookies. You can choose to accept all cookies, reject nonessential cookies, or customize your preferences.
5.2 Managing Cookie Preferences
You can manage your cookie preferences by:
- Clicking the “Cookie Preferences” link in our website footer
- Adjusting settings in your browser
- Using browser extensions that block tracking
- Opting out of specific third party services
5.3 Browser Settings
Most browsers allow you to control cookies through their settings:
- Chrome: Settings > Privacy and security > Cookies
- Firefox: Preferences > Privacy & Security
- Safari: Preferences > Privacy
- Edge: Settings > Site permissions > Cookies
6. Impact of Disabling Cookies
6.1 Essential Cookies
Disabling essential cookies may result in:
- Inability to log into your account
- Loss of shopping cart contents
- Reduced security features
- Website functionality issues
6.2 Non Essential Cookies
Disabling nonessential cookies may result in:
- Less personalized experience
- Repeated requests for preferences
- Less relevant advertising
- Limited analytics for site improvement
7. Mobile Applications
Our mobile applications may use similar technologies including:
- App Analytics: Usage statistics and crash reporting
- Push Notifications: Marketing and transactional messages
- Device Information: Device type, OS version, and unique identifiers
- Location Data: Geographic location (with permission)
8. Data Protection and Security
Cookie data is protected through:
- Encryption of sensitive cookie data
- Secure transmission (HTTPS)
- Regular security assessments
- Limited access to cookie data
- Automatic expiration of session cookies
9. International Transfers
Some third party services may transfer cookie data outside your country. We ensure appropriate safeguards are in place for such transfers, including adequacy decisions and standard contractual clauses.
10. Your Rights
Under applicable data protection laws, you have rights regarding cookies:
- Consent Withdrawal: Withdraw consent at any time
- Access: Request information about cookies we use
- Deletion: Request deletion of cookie data
- Portability: Receive cookie data in a portable format
- Objection: Object to certain types of tracking
11. Updates to This Policy
We may update this Cookie Policy to reflect:
- Changes in our use of cookies
- New third party services
- Legal or regulatory requirements
- Technology updates
We’ll notify you of material changes by updating the “Last Updated” date and, where required, by providing notice on our website.
12. Opt Out Links
You can opt out of specific third party tracking:
- Google Analytics: Google Analytics Opt out
- Facebook: Facebook Ad Settings
- Industry Opt out: NAI Opt out
- Digital Advertising Alliance: DAA Opt out
13. Contact Information and Cookie Rights
For questions about our use of cookies or to exercise your rights:
- Email: chain@pocketsflow.com
- Business Entity: Pocketsflow, Inc.
- Registration: Delaware, USA
- Jurisdiction: Delaware, USA
- Cookie Inquiries: Privacy related questions answered within 48 hours
- Rights Requests: Cookie consent and data requests processed within 72 hours
Note: Cookie policy compliance is mandatory for all platform users. Noncompliance with cookie preferences may result in limited platform functionality.